How does Beijun Heavy Industry build an excellent service system?

How Does Beijun Heavy Industry Build an Excellent Service System?

Shandong Beijun Machinery Industry Co., Ltd. has been awarded the National After-Sales Service Evaluation Certification, reaching the first-class level within the industry. This top-level certification involves a stringent evaluation process, including remote inspections, on-site audits, market visits, and case studies. Beijun successfully passed all these stages, demonstrating its high-quality and comprehensive service system.

1. Comprehensive Service System

Beijun Heavy Industry has established and implemented a scientifically designed and complete service system. It includes:

• Professionally trained front-line service personnel and experienced service managers.

• A blend of standardized and customized after-sales support and spare parts supply based on real-world customer needs.

• A multi-channel feedback mechanism to gather market insights and respond with closed-loop solutions.

• Continuous system self-improvement and correction based on service performance.

2. “Service Across Thousands of Miles” Campaign

Every year, Beijun organizes nationwide service campaigns. These include:

• Equipment inspections.

• Technical upgrades.

• On-site training and support.

Senior service and technical engineers are dispatched across regions to offer in-person, equipment-focused assistance—ensuring services are close to the customer and their worksite.

3. Customer Training System

Beijun promotes a tiered training model:

• Standardized On-Site Training: Regular training for customer maintenance personnel is held at company headquarters. After theoretical and hands-on training plus assessments, participants are equipped with essential maintenance skills.

• Regional On-Demand Training: Resident service experts are stationed in key regions to provide equipment handover training, operation guidance, and troubleshooting. On-site sessions can also be arranged based on customer needs.

• Remote Training: Through online platforms, Beijun shares training videos and articles with customers and partners, enabling learning anytime via mobile devices.

4. Internal Skill Development

To ensure the service team remains responsive, disciplined, and professional, Beijun conducts:

• Regular knowledge and technical skill training.

• Practical and theoretical assessments.

• Continuous improvements to keep the team up to date with evolving customer needs.

Beijun Heavy Industry remains market-oriented and driven by customer needs—committed to delivering service that combines technology, professionalism, and warmth to every partner.